Responsible Gaming
Our Commitment to Safe Gaming
At Creative Hoop Play, we are committed to promoting responsible gaming practices. Online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means.
Age Verification
Online gambling in New Zealand is restricted to individuals who are 18 years of age or older. We take age verification seriously and reserve the right to request proof of age at any time. By using our services, you confirm that you are at least 18 years old and meet all legal requirements to participate in online gaming in your jurisdiction.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs, please seek help immediately:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family, friends, or partners
- Neglecting work, school, family, or personal responsibilities
- Borrowing money or using savings to fund gambling
- Feeling anxious, irritable, or depressed when not gambling
- Experiencing relationship conflicts due to gambling habits
- Failed attempts to cut back or stop gambling
- Using gambling to escape problems or emotional distress
- Lying about the extent of gambling involvement
Self-Help Tools and Controls
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit in a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive periodic reminders during play sessions about how long you have been playing and how much you have wagered
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently suspend your account if you feel your gambling is becoming problematic
To activate any of these tools, please visit your account settings or contact our customer support team.
Support Organizations in New Zealand
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
New Zealand Organizations
- Problem Gambling Foundation (Te Ara Oranga)
Free helpline: 0800 664 262
Website: www.problemgambling.nz
Provides counseling, support services, and resources for problem gambling in New Zealand. - Gambling Helpline NZ
Free helpline: 0800 664 262
Open 24/7 for confidential support and counseling.
International Organizations
- GamCare (UK)
Website: www.gamcare.org.uk - GamStop (UK)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (US)
Website: www.ncpgambling.org
Take Action Today
If you believe you may have a problem with gambling, please reach out for support immediately. There is no shame in seeking help — problem gambling is a recognized health condition, and recovery is possible with proper support.
Contact the Problem Gambling Foundation on 0800 664 262 or visit their website for confidential assistance. Support is available 24/7.
Last Updated: 2026